✨ Nureli Returns & Refund Policy (7-Day Policy)
Returns Policy
Our return policy lasts 7 days from the date of delivery.
If more than 7 days have passed, unfortunately we are unable to offer a refund or exchange.
To be eligible for a return, the item must be:
Unused
In the same condition as received
In its original, unopened packaging
Accompanied by a receipt or proof of purchase
Please do not send your purchase back to the manufacturer.
We may only offer partial refunds in the following situations (if applicable):
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Refunds (If Applicable)
Once your returned item is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet:
Please check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank — processing times can vary.
If you’ve done all of the above and still have not received your refund, please contact us at:
sero.official.au@gmail.com
Sale Items (If Applicable)
Only regular-priced items may be refunded.
Sale items are not eligible for refunds.
Exchanges (If Applicable)
We will replace items only if they are defective or damaged.
If you need an exchange for the same item, please email us at sero.official.au@gmail.com for further assistance.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be emailed to you.
If the item was not marked as a gift, the refund will be issued to the original purchaser, and they will be notified of the return.
