🌿✨ Nureli Privacy Policy (Simplified, Gentle & Legal)
Last updated: December 8, 2025
At Nureli, we care deeply about your trust.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.
By using our services, you agree to the practices described here.
1. Information We Collect
We may collect the following types of personal information:
Contact details: name, email, phone number, billing and shipping addresses
Payment details: credit/debit card information, transaction records
Account details: username, password, preferences
Order & shopping activity: items viewed, added to cart, purchased, returned
Communications: messages you send to us for support or inquiries
Device & usage data: IP address, browser type, cookies, interactions on our site
We only collect information that helps us provide, improve, and protect our services.
2. How We Collect Information
We collect information through:
Directly from you when you place orders, create an account, or contact us
Automatically through cookies and analytics tools
Service providers such as Shopify, payment processors, and delivery partners
Third-party partners when required for marketing or advertising
3. How We Use Your Information
We may use your information to:
✔ Provide and improve our services
Process orders, payments, shipping, returns
Personalise your shopping experience
Maintain your account
✔ Communicate with you
Order updates, customer support, account notifications
✔ Marketing
Send emails or display ads related to products you may like
You may unsubscribe at any time
✔ Safety & fraud prevention
Detect and prevent fraudulent or harmful activity
✔ Legal compliance
Respond to legal requests
Enforce our policies
4. Sharing Your Information
We may share your information with:
Shopify, who hosts our store
Australia Post & delivery partners
Payment providers (Shopify Payments, PayPal, etc.)
Marketing & analytics partners
Authorities, when required by law
We never sell your personal information.
5. Cookies
We use cookies to remember your preferences and improve your experience.
You may disable cookies in your browser, but some features may not work properly.
6. Data Security
We take reasonable steps to protect your information, but no system is completely secure.
Please avoid sending sensitive information through unsecured channels.
7. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Correct or delete your information
Request a copy of your data
Opt out of targeted advertising
Withdraw consent
To exercise these rights, please contact us at sero.official.au@gmail.com.
8. International Transfers
Your data may be stored or processed outside your home country, including through Shopify and its partners, with safeguards in place.
9. Children’s Privacy
Our services are not intended for children, and we do not knowingly collect data from individuals under 16.
10. Changes to This Policy
We may update this policy from time to time.
The updated version will always be posted on this page with a new “Last updated” date.
11. Contact Us
If you have questions or requests related to your privacy, please contact:
Nureli Customer Care
Email: sero.official.au@gmail.com
Address: U32402 1 Cordelia Street, South Brisbane, QLD 4101, Australia
